| Answers to Frequently Asked Questions
about Broadband Internet Gateway (B.I.G.) |
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Q. How many PCs can I connect
to the Broadband Internet Gateway?
A. The Broadband Internet Gateway will allow you to share up to four computers
simultaneously. |
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Q. How do I connect
additional PCs to my Cable modem using the Broadband Internet Gateway?
A. Simply plug the cable modem directly into the Broadband Internet Gateway, then
plug the computer intended to share the Internet into the Broadband Internet Gateway's
remaining ports. And you are connected. |
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Q. How do I configure the
Broadband Internet Gateway?
A. To make configuration easy SOHOware provides access to the Broadband Internet
Gateway configuration through any Internet browser. Simply enter the Gateway IP address
(192.168.1.1), a blank user name, and "admin" as the password, and you are in. |
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Q. What do I need to
configure to get the Broadband Internet Gateway to work with my ISP?
A. In most cases you will not need to configure the Broadband Internet Gateway at
all to start sharing your Internet connection. However, there are a number of advanced
features, which you will probably want to become familiar with so it is a good idea to
review the help menus. |
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Q. I have a static IP
address, why can't I connect to my ISP through the Gateway?
A. With a static IP address you will need to manually enter your IP settings in the
Gateway. Simply enter the access setup screen using your browser and enter your IP
information. |
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Q. Can I share computer files
and printers using the Broadband Internet Gateway?
A. Yes. One of the benefits of the Broadband Internet Gateway is that it also acts
as a Network hub. By enabling file and printer sharing in Windows you will be able access
the files on one computer from the other computer. |
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Q. Will Internet users be
able to see my files if I enable file and printer sharing?
A. No. The Broadband Internet Gateway uses a Network Address Translation technology
that prevents Internet users from accessing computers connected to the Gateway. |
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Q. What if I want to allow an
Internet user access to my computer?
A. The Broadband Internet Gateway can be configured to allow one computer to be
seen by Internet users. You simply need to go into the Gateway configuration screen and
enable the "Gaming Zone" feature. |
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Q. What kind of parental
control is available?
A. The Broadband Internet Gateway allows parents to provide access to only websites
that are explicitly listed in the Broadband Internet Gateway Parental Control
configuration screen. The Broadband Internet Gateway does not prevent access to *.org,
*.edu, or *.gov websites. |
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Q. What Operating Systems
does the Broadband Internet Gateway work with?
A. The Broadband Internet Gateway will work with any operating system using TCP/IP
across a 10BaseT or Ethernet network. Most operating systems like Microsoft Windows use
TCP/IP over Ethernet. Apple computers need to have 10BaseT network interface cards to work
correctly with the Broadband Internet Gateway. |
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Q. What type of Firewall
does the Broadband Internet Gateway have?
A. By using NAT (Network Address Translation) it is a inherent firewall, it ensure
security, since each outgoing or incoming request by the user must go through a
translation process that qualify or authenticate the request by matching it to a previous
request. |
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Q. What is NAT (Network
Address Translation)?
A. NAT (Network Address Translation) is the translation of an Internet Protocol
address (IP address) used within one network to a different IP address known within
another network. For example one network is designated ad the private network and the
other is the public (Internet). Simply put, NAT automatically masks its private IP
addresses to one public IP addresses and unmask the public IP addresses on incoming
packets back into the original private IP addresses. |
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Q. Will my Macintosh work
with the Broadband Internet Gateway?
A. Yes it will as long as you are using a 802.3 standard ethernet adapter. |
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Q. The Firmware upgrade
utility does not work with my Macintosh computer(s), why?
A. The Firmware utility can only be run under Windows platform. If you want to
upgrade the Broadband Internet Gateway, you must use a computer with Windows platform.
Hint: borrow a friend's computer. |
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Q. Why can't I obtain a
Public IP address in the Broadband Internet Gateway?
A. In most cases this due to your Internet Service Provider having down time. If
this is not the case you can try and reset the cable modem (turning off the power) for
about 5 - 10 seconds. Then try accessing the Status Monitor page to see if you have
received an IP or not. |
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Q. I turned on my NBG600 and
the test light stay lit, what should I do?
A. Try upgrading the NBG600 with our latest Firmware at the following link:
http://www.sohoware.com/SupportDownload/Drivers/nbg600.exe |
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Q. I turned on my NBG600 and
ALL the lights stay lit, what should I do?
A. You may have a faulty NBG600. Please exchange the NBG600 at the place of
purchase, or if you have past the return date, please send your request for a Return
Material Authorization (RMA) form to RA@sohoware.com |
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Q. I have configured my
NBG600 correctly but when I reset my modem or computer the NBG600 stops working?
A. Please try and re-initialize your devices by performing the following power
sequence:
- Turn off modem (unplugged if necessary)
- Turn off NBG600 (unplugged the power)
- Turn off your computer
- Turn on your modem, wait for all the light to stabilize.
- Plug in the NBG600, wait for all the light to stabilize.
- Finally turn your computer back on.
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Q. Does the Broadband
Internet Gateway support PPPoE?
A. Yes the NBG600 Internet Gateway will allow you to share the DSL connection over
PPPoE (Point to Point Protocol over Ethernet). |
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Q. I have a DSL modem, why
does my NBG600 loose Internet connection?
A. Certain DSL provider have a time out limit to disconnect you after a certain
amount of time spent on the internet. To prevent this from happenning, you will need to
enable the 'Limit Connection Time' and set the 'Max Idle Time' to: 30min; in the PPPoE
setup page (192.168.1.1) of the NBG600 browser. |
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Q. What is the proper way to
turn off and on my cable/DSL modem and home network using the NBG600?
A. Please try and re-initialize your devices by performing the following power
sequence:
- Turn off modem (unplugged if necessary)
- Turn off NBG600 (unplugged the power)
- Turn off your computer
- Turn on your modem, wait for all the light to stabilize.
- Plug in the NBG600, wait for all the light to stabilize.
- Finally turn your computer back on.
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Q. Other gateway products on
the market have a switch instead of a hub, what is the difference?
A. Please call 800.632.1118 x2801 and our generous and happy tech support will
answer your question |
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Q. How do I find out what
Firmware version is on my NBG600?
A. To check your Firmware version, go to the Status Monitor in the NBG600
(192.168.1.1) |
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Q. I can connect to
192.168.1.1 using my web browser, does that mean I am on the internet?
A.v No, you are only accessing the NBG600 setup page through your browser. To
connect to the internet please close out the browser and open it again. |
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Q. My computer is plugged
into the NBG600. How do I know if my NBG600 is properly configured?
A. Please try the following procedure:
- At the MSDOS prompt, type: 'PING 192.168.1.1'. If your NBG600 is properly configured you
will see, four replies from that address.
- Check to see if you can access the NBG600 setup page by typing in 192.168.1.1 in the
'Address' line (for Internet Explorer) or 'Location' line (for Netscape).
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Q. I have a cable/DSL modem
with a USB output, will it work with the NBG600?
A. No, it would not becuase the NBG600, does not support USB at this time. |
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Q. I have an internal cable/DSL modem,
will it work with the NBG600?
A. No, it would not because the NBG600 does not support internal cable/DSL modem at
this time. |
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Q. I have a 56K dial-up
modem, will it work with the NBG600?
A. No, dial-up modem is not consider as Broadband technology. |
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Q. I am a Media One
customer, how can I get the NBG600 to work with this service?
A. Please view this ISP table. |
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Q. I am a AT&T customer,
how can I get the NBG600 to work with this service?
A. Please view this ISP table. |
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Q. I am a @Home customer,
how can I get the NBG600 to work with this service?
A. Please view this ISP table. |
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Q. I am a Flash.com
customer, how can I get the NBG600 to work with this service?
A. Please view this ISP table. |
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Q. I am a Road Runner
customer, how can I get the NBG600 to work with this service?
A. Please view this ISP table. |
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Q. I am a Mindspring
customer, how can I get the NBG600 to work with this service?
A. Please view this ISP table. |
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Q. I am a Covad DSL
customer, how can I get the NBG600 to work with this service?
A. Please view this ISP table. |
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Q. I am a Pacbell customer,
how can I get the NBG600 to work with this service?
A. Please view this ISP table. |
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Q. I am a Bell South
customer, how can I get the NBG600 to work with this service?
A. Please view this ISP table. |
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Q. I am a SBC customer, how
can I get the NBG600 to work with this service?
A. Please view this ISP table. |
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Q. I am a Bell Canada
customer, how can I get the NBG600 to work with this service?
A. Please view this ISP table. |
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Q. I have CISCO 675 DSL
router, how do I connect to the NBG600?
A. CISCO 675 DSL router requires a 'cross-over' cable to connect to another device.
You must connect your CISCO 675 DSL to the NBG600 using this "cross-over" cable.
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Q. How do I upgrade the
firmware for the NBG600?
A.
- Please disconnect all computers from the NBG600 other than the one that will be acting
as an interface during the upgrade procedure. Verify that your TCP/IP configurations are
correct and that the interface computer is directly connected to the NBG600.
- If you already have an upgrade file named "code.BIN" please trash this file so
there will be no confusion when you begin uploading the new firmware file (called
"cd_v1.15_beta.BIN")
- Double-click the icon TFTP Client for NBG600. Then Verify that the IP address, Password,
and FileName fields are correct. NOTE: The IP address and Password of your NBG600 should
be change back to the default setting before upgrading the firmware. MAKE sure the file
"cd_v1.15_beta.bin" is in the file name feild.
- Click UPGRADE to start uploading the new NBG600 firmware. A progress bar should appear
displaying the status of the firmware upload process.
- After the upload process is finished, you must reset the power on the NBG600 to let the
new firmware take effect. To do this, simply disconnect the NBG600s power supply, located
on the back panel of the unit, and reconnect it. If you have any difficulties loading the
new firmware onto your NBG600, please repeat steps 2.2 to 2.5 or refer to
"Trouble-Shooting the Upgrade Process" in this Read Me.
- Trouble Shooting the Upgrade Process (only needed if problems occur) - If you get an
error stating that the file can not be opened, click the "..." side button next
to the file name field. Then locate and select the "cd_v1.15_beta.BIN" file. -
If you get an error stating that the NBG600 is not responding, check your TCP/IP settings.
You might want to reboot your machine in order to release your TCP/IP numbers (this will
refresh the connection between the NBG600 and your computer). You may want to unplug and
replug the power plug for the NGB600 in order to reset the TFTP server to a ready state. -
If the Ready/Test LED is flashing, this is an indication that the firmware upgrade has
failed to load properly. If this happens, run the program over and reboot by unplugging
the unit. This should stop the flashing LED and reset the device.
Q. How do I get the MAC address for the NBG600?
A. To check your MAC address, go to the Access Setup in the NBG600 setup page
(192.168.1.1) |
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Q. How do I know if I am
using PPPoE?
A. Please check with your cable/DSL service representative. |
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Q. I have WinPoeT or
EnterNet300 on my computer, do I need to disable them?
A. Yes, once you have configured the PPPoE correctly in the NBG600. |
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Q. How do I know if I have a
Static or Dynamic address?
A. Please check with your cable/DSL service representative. |
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Q. I have changed the
address of the NBG600, how do I get to the Access Setup screen if I forgot this new
address?
A. Reset the NBG600, by pressing the reset button until the 'Ready/Test' light
turns on and then off. |
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Q. I cannot get to the Setup
Wizard screen when I type 192.168.1.1, what do I do?
A. Reset the NBG600, by pressing the reset button until the 'Ready/Test' light
turns on and then off. |
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Q. I am an AOL user, a
browser comes up and asks for my AOL username and password, what do I do?
A. You need to use a true web browser, not a AOL proprietary web browser. |
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Q. What do I do after I have
installed the Firmware for NBG600?
A. Once 'Current PPPoE Status' says 'Connected' click on the 'Quit' button, please
try and re-initialize your devices by performing the following power sequence:
- Turn off modem (unplugged if necessary)
- Turn off NBG600 (unplugged the power)
- Turn off your computer
- Turn on your modem, wait for all the light to stabilize.
- Plug in the NBG600, wait for all the light to stabilize.
- Finally turn your computer back on.
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Q. PPPoE Timeout, what does
it do?
A. Allows you to control when to disconnect from the internet. |
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Q. If I install PPPoE,
should I enable the PPPoE Timeout?
A.Yes, this will allow you to control when to disconnect from the internet. This
will allow you to stay connected without being frequently disconnected by your ISP. |
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Q. How do I know what the IP
address the NBG600 assigned to my computer to enable Gaming Zone?
A. The easist way is to go to the MSDOS prompt and type in 'IPCONFIG' make a note
of the IP address. Then go to the Gaming Zone in the NBG600 setup page and enable the
computer with the IP address you obtain from the MSDOS prompt. |
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Q. I have Internet access
but when I typed in 192.168.1.1 I cannot see the setup wizard, why?
A. Please try and re-initialize your devices by performing the following power
sequence:
- Turn off modem (unplugged if necessary)
- Turn off NBG600 (unplugged the power)
- Turn off your computer
- Turn on your modem, wait for all the light to stabilize.
- Plug in the NBG600, wait for all the light to stabilize.
- Finally turn your computer back on.
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Q. I have changed the
Admin's name and password but forgot what they are, what do I do?
A. Reset the NBG600, by pressing the reset button until the 'Ready/Test' light
turns on and then off. |
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Q. When I used the NBG600,
how can I test the data throughput to my computer?
A. You can use third party software to check this. Here is one of the many
available online testing site: www.2Wire.com |
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Q. How do I configure the
TCP/IP settings on my Macintosh computer?
A. There are two ways to configure your TCP/IP settings on a Mac: |
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I. Auto (recommended)
- Use an UTP CAT5 cable to connect the ethernet network port to a normal port of the hub
or the NBG600 directly. Make sure that the link LED of that normal port is lit.
- Pop up the Apple Menu by clicking on the upper-left apple button, choose "Control
Panels" folder to open the "TCP/IP" item.
- Use the "Connect via" pop-up menu to choose the "Ethernet built-in"
connection, use the "Configure" pop-up menu to choose the "Using DHCP
Server" method, then close the dialogue box and choose "Save" changes.
check if the configuration is successful Open the "TCP/IP" setup
control panel again. You should see the system has got the TCP/IP set for you. For
example: IP Address: 192.168.1.2
Subnet mask: 255.255.255.0
Router address: 192.168.1.1 |
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II. Manually
- Use an UTP CAT5 cable to connect the ethernet network port to a normal port of the hub
or the NBG600 directly. Make sure that the link LED of that normal port is lit.
- Pop up the Apple Menu by clicking on the upper-left apple button, choose "Control
Panels" folder to open the "TCP/IP" item.
- Use the "Edit" pop-up menu on the top bar of the screen to choose "User
Mode" to go into the dialogue box of the user mode selection.
- Check the "Advanced" mode and then click "OK" button.
- Now back to the TCP/IP dialogue box window. Use the "Connect via" pop-up menu
to choose the "Ethernet built-in" connection, use the "Configure"
pop-up menu to choose the "Manually" method.
- Fill your correct settings into 3 respective fields, "IP Address",
"Subnet mask" and "Router address".
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For example:
IP Address: 192.168.1.2 (or 192.168.1.3, 192.168.1.4, 192.168.1.5)
Subnet mask: 255.255.255.0
Router address: 192.168.1.1
Fill the correct settings into the "Name server address" field.
(Ask your ISP to supply them to you) After finish them, close the dialogue box and choose
"Save" changes. |
