The following
products are covered under our Limited 1-year Warranty:
- CableFREE Models NCF110, NCF120, NCF130, NCF600, NCP110,
NCP130, NCP600
The following product is covered under our Limited Warranty:
- Network Adapters: Models SFA110A, NUB100, NUB110, ND53xx and ND5120-E
Other products or devices:
- As specified in product warranty
SOHOware Warranties
Hardware:
SOHOware Inc. warrants that its products are free of defects
in workmanship and materials, under normal use and service,
from the date of purchase from SOHOware or its authorized
reseller, and for the period of time specified in the
documentation supplied with each product. Should a product
fail to be in good working order during the applicable
warranty period, SOHOware will, at its option and expense,
repair or replace it, or deliver to the purchaser an
equivalent product or part at no additional charge except as
set forth below. Repair parts and replacement products are
furnished on an exchange basis and will be either
reconditioned or new. All replaced products and parts will
become the property of SOHOware. Any replaced or repaired
product or part has a ninety (90) day warranty or the
remainder of the initial warranty period, whichever is longer.
SOHOware shall not be liable under this warranty if its
testing and examination disclose that the alleged defect in
the product does not exist or was caused by the purchaser's,
or any third party's, misuse, neglect, improper installation
or testing, unauthorized attempt to repair or modify, or any
other cause beyond the range of the intended use, or by
accident, fire, lightning, or other hazard .
Software:
Software and documentation materials are supplied "as
is" without warranty as to their performance,
merchantability, or fitness for any particular purpose.
However, the diskette media containing the software are
covered by a 90-day warranty that protects the purchaser
against failure within that period.
Limited Warranty Service Procedures (any product):
- received in error
- in a defective or non-functioning condition
- exhibiting a defect under normal working conditions, may
be returned to SOHOware by following these steps:
You must include:
- Dated proof of purchase
- Product model number & quantity
- Product serial number
- Precise reason for return
Your name/address/e-mail address/telephone/fax and
- Inform the distributor or retailer
- Ship the product back to the distributor/retailer with
prepaid freight. The purchaser must pay the shipping
freight from the distributor/retailer to SOHOware. Any
package sent C.O.D. (Cash On Delivery) will be refused.
Charges: Usually RMA (Returned Material Authorization)
items will be returned to the purchaser via Air Mail,
prepaid by SOHOware. If returned by another carrier, the
purchaser will pay the difference. A return freight and
handling fee will be charged to the purchaser if SOHOware
determines that there was "No Problem Found" or
that the damage was caused by the user.
Warning: SOHOware is not responsible for the integrity
of any data on storage equipment (hard drives, tape drives,
floppy diskettes, etc.). We strongly recommend that our
customers backup their data before sending such equipment in
for diagnosis or repair.
Services After Warranty Period: After the warranty
period expires, all products may be repaired for a reasonable
service charge. The shipping charges to and from the SOHOware
facility will be covered by the purchaser.
Return for Credit: In the case of a defective
product or a shipping error, a return for credit will
automatically be applied to the purchaser's account, unless
otherwise requested.
Limitation of Liability: All expressed and implied
warranties of a product's merchantability, or of its fitness
for a particular purpose, are limited in duration to the
applicable period as set forth in this limited warranty, and
no warranty will be considered valid after its expiration
date.
If this product does not function as warranted, your sole
remedy shall be repair or replacement as provided for above.
In no case shall SOHOware be liable for any incidental,
consequential, special, or indirect damages resulting from
loss of data, loss of profits, or loss of use, even if
SOHOware or an authorized SOHOware distributor/dealer has been
advised of the possibility of such damages, or for any claim
by any other party.
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