• Field Applications Engineer (FAE) (#T-023)

Field Applications Engineer (FAE)- (#T-023)

SOHOware Inc, a wireless networking pioneer, has an opening for a sales FAE position. Candidate is expected to be a technical expert on SOHOware’s small and medium business networking products. Interacts with customers in both a pre-sales and post-sales relationship, including assisting Sales in site visits and presentations, and providing technical training, troubleshooting and support of deployed products.

The main function in this position is to assist value added resellers (VARs) and ISPs, in the design, implementation, and maintenance of their networking solution projects for their small, medium or large enterprise customers, both remotely and on site when necessary.

Provide timely resolution of technical issues reported by our Customers, Channel Partners via telephone and or e-mail. Perform pre-sales and post-sale application engineering function to help customer win projects. Replicate and characterize product issues within a lab environment then work directly with Development and Sustaining Engineering to resolve them. Candidates should have a strong understanding of IP routing and associated protocols within an Internet Service Provider or small, medium and large enterprise environment.

Perform tasks assigned in support of SOHOware internal network, server administration and maintenance of internal computer installation, configuration and troubleshooting and backups. Participate in special projects such as holding product specific training of customers, product demonstrations, writing application notes, reviewing technical documents. Participating in new product launch process including evaluating, testing and system integration as necessary to enable SOHOware to offer a complete solution for its customers.

Requirement
Education: College degree, MIS emphasis preferred

Experience: 3-5 years strong analytical, troubleshooting, and Customer Service experience required. Candidates should be familiar with the following; IP, BGP, OSPF, ISIS, RIPV2, IP Multicast, MPLS, DSL, VPN, Firewalls, PPTP, PPPoE, VoIP, and Gigabit/Fast Ethernet. Some travel may be required. Working knowledge of PC hardware, operating systems, and networking technologies. A Strong skill in troubleshooting PC’s and network components.

This position is for highly motivated and a high energy level candidate who is very customer focused, has good verbal and written communication skills with the ability to diffuse tense situations.

We offer one of the most competitive compensation packages and benefits programs that include:

• Paid time off from the first year
• Medical, dental and vision insurance
• 401(k) with company matching
• Employee Stock option plan
• Education assistance